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Rated 5 out of 5 stars

Overall, Tsolmon Tsogbayar was very knowledgeable about the testing I completed, and the changes I could make to better my health. She was very concerned about the issues I'd been having and seem genuinely interested in helping me.

Rated 5 out of 5 stars

I thought that Tsolmon was very familiar with my situation. she was able to answer some questions for me and make me thinking about new options of food that I could add to my diet for lowering LDL. I am looking forward to her writing some of the options down and sending them to me. I was unable to take notes during the call

Rated 1 out of 5 stars

The tech person misinformed me on the call. I ordered 2 kits and was told they sent wrong box. They said the lab results were complete on 1 kit but I had the send in 2nd kit, though tech person told me I could wait, in order to get results. This company is either scammers or incompetent. I asked for corporate number and thread went silent. Which screams scammers.

Rated 5 out of 5 stars

I had a technical issue importing and converting units for some 3rd lab result data onto the platform. I asked Armen to help me get the erroneous data removed. Instead, he arranged for the data to be manually converted and entered into the system for me. This was about 40 lines of test results. I really appreciated him going above and beyond to accomodate. Thanks Armen!


Company details

  1. Home Health Care Service

Written by the company

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

240 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great first experience

Overall, Tsolmon Tsogbayar was very knowledgeable about the testing I completed, and the changes I could make to better my health. She was very concerned about the issues I'd been having and seem genuinely interested in helping me.

Date of experience: March 28, 2025

Rated 1 out of 5 stars

The tech person misinformed me on the…

The tech person misinformed me on the call. I ordered 2 kits and was told they sent wrong box. They said the lab results were complete on 1 kit but I had the send in 2nd kit, though tech person told me I could wait, in order to get results. This company is either scammers or incompetent. I asked for corporate number and thread went silent. Which screams scammers.

Date of experience: March 28, 2025

Rated 5 out of 5 stars

Understanding my personal situation

I thought that Tsolmon was very familiar with my situation. she was able to answer some questions for me and make me thinking about new options of food that I could add to my diet for lowering LDL. I am looking forward to her writing some of the options down and sending them to me. I was unable to take notes during the call

Date of experience: March 24, 2025

Rated 4 out of 5 stars

Great Service

This is a great service. The number of tests you get for the price really is a good deal if you were to add up all the individual tests elsewhere. My results seem in line with similar tests I have done recently at other labs, other than 1 result which seemed way off (strange). The results with the custom analytics is very useful information, and I really like the interface to view all the biomarkers. It's nice to be able to add in results from other labs as well, great feature. Only small gripe I have is the length of time to process results once received back at the lab was quite a bit longer than I was expecting and advertised. Overall a great service and would recommend.

Date of experience: March 05, 2025

Rated 5 out of 5 stars

I had a technical issue importing and…

I had a technical issue importing and converting units for some 3rd lab result data onto the platform. I asked Armen to help me get the erroneous data removed. Instead, he arranged for the data to be manually converted and entered into the system for me. This was about 40 lines of test results. I really appreciated him going above and beyond to accomodate. Thanks Armen!

Date of experience: March 13, 2025

Rated 5 out of 5 stars
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Extremely happy with my experience with…

Extremely happy with my experience with Siphox I found my health consultant Tsolmon was very informative she took the time to explain my results and answered all my questions simply with an action plan to help take control of my health. Thanks Siphox keep up the great work!!

Date of experience: March 13, 2025

Rated 5 out of 5 stars

Test Assistant was invaluable and patient

I had a Zoom call with Megha Sama to help me take the blood test correctly. Megha was very helpful and patient, walking me through the whole process of using the easy-draw test sample kit. She waited to be sure I did everything correctly and gave tips on how to proceed.

Date of experience: March 09, 2025

Rated 5 out of 5 stars

Natasha was extremely insightful and…

Natasha was extremely insightful and professional with communicating my results with several suggestions for supplementation support of out of range markers and what to be watching for in future tests.

Date of experience: March 07, 2025

Rated 5 out of 5 stars

Siphox is a valuable partner for those who want to optimize their health

I recently did comprehensive blood tests through Siphox. The testing was not hard to do. I am trying to optimize my metabolic, cardiovascular, hormonal, IR, organ function metrics. After receiving my results I was able to have a one on one consultation with Tasha, a health consultant, who answered all of my questions and followed up with an action plan based on my data and concerns.

Everyone at Siphox has been helpful and very responsive.

Date of experience: March 05, 2025

Rated 5 out of 5 stars
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Convenience alone should be enough to…

Convenience alone should be enough to contract this service. Value is another reason. Overall I have had excellent visibility into my biomarkers most of which I could not get my doctor to include in my annual checkup including something as simple as Vitamin D levels. It is better to take snapshot of the identified bad results to your doctor to have investigated further. The added recommendations are just icing on the cake. A very helpful service.

Date of experience: March 05, 2025

Rated 5 out of 5 stars

Excellent review and next steps

Tash did an excellent job learning about me and my health interests. She presented the review in a way that was tailored to how I'd like to approach any health issues.

Date of experience: March 03, 2025

Rated 1 out of 5 stars
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I never received my 2nd kit

I never received my 2nd package. The email to connect with customer service is inoperable.

It has been over a week and I am still waiting for the results on the kit I did receive and returned.

They make it incredibly difficult to contact them.

Date of experience: March 03, 2025

SiPhox Health logo

Reply from SiPhox Health

We're sorry to hear that you had trouble reaching our support team. We offer multiple ways to get in touch, including email at support@siphoxhealth.com and live chat on our website. Our customer support agents actively monitor these channels daily, ensuring that all inquiries receive a response within 24 hours. Please reach out through one of these methods, and we'll be happy to assist you.

Rated 1 out of 5 stars

The only reason I used this site was for an easy printable report of recommendations. What a waste.

The only reason I used this site is because they advertised useful and implementable insights into my health in an easy and printable format. It turns out that their site is incapable of putting together a printable summary of your results. If I had just wanted my blood test numbers without insights, I could have had those from my doctor or a much cheaper source. Waste of money.

Date of experience: February 24, 2025

SiPhox Health logo

Reply from SiPhox Health

We're sorry to hear of this feedback, especially since the only limitation you experienced was the inability to export your report with personalized insights exactly how it appeared on your dashboard. The current export feature provides results in a tabular format, designed primarily for record-keeping of raw results and sharing with medical professionals. We understand the value of including personalized insights from your dashboard in the exported file, and we appreciate your feedback. Our team is actively working on enhancing this functionality. We look forward to improving your experience.

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